Return
Policy
Overview
At Xotics, we stand behind every product we ship. Due to the nature of our products — cannabis, consumables, and perishables — our return window and eligibility rules differ from standard retail. Please read this policy fully before initiating any return request.
All returns must be initiated within the timeframes listed below. Requests made outside these windows will not be honored under any circumstances.
“We don’t stock anything we wouldn’t use ourselves. If something isn’t right, we want to know — and we’ll make it right.”
What’s Eligible
Eligibility depends on product type, condition upon receipt, and time of request. Review the status indicators below.
Return Process
To initiate a return, follow the steps below exactly. Failure to comply may result in your return being rejected without review.
Step 1 — Contact our support team via the chat widget or email within your eligible window. Include your order number and a brief description of the issue.
Step 2 — Our team will respond within 24 hours with a Return Merchandise Authorization (RMA) number. Do not ship anything before receiving this number.
Step 3 — Package the item securely in its original packaging. Write the RMA number clearly on the outside of the package.
Step 4 — Ship using a trackable method. You are responsible for return shipping costs unless the return is due to our error.
Refunds
Xotics does not issue cash refunds. All approved returns are credited as store credit to your account, valid for 12 months from issue date. Exchanges for available inventory are also available.
Store credit will be applied within 3–5 business days of us receiving and inspecting the returned item. You will receive a notification via the contact method on file.
Damaged Orders
If your order arrived damaged in transit, document the damage immediately with clear photographs of the packaging and product. Contact us within 24 hours of delivery. Claims submitted after this window cannot be processed.
Valid damage claims will result in a full reship of the affected items at no cost to you. We take packaging seriously — if something got damaged, we want to fix our process and make you whole.
Exceptions & Final Sale
The following are always final sale and not eligible for return, exchange, or store credit under any circumstances: all psychedelic products, all edibles once opened, all discounted or bundle items marked “Final Sale,” and any item returned without an RMA number.
Contact Us
Questions about a return? Use the live chat widget on our site for the fastest response, or reach out through our contact page. Our support team operates 24/7.