Privacy
Policy
Introduction
Xotics (“we,” “us,” “our”) operates xotics.shop. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase on our site. By using our site you agree to the terms of this policy.
We collect only what we need. We do not sell your personal data to third parties. Period.
Data We Collect
We collect information in two ways: information you provide directly, and information collected automatically when you use our site.
| Category | Data Points | Purpose |
|---|---|---|
| Account Data | Name, email, password (hashed) | Account creation & authentication |
| Order Data | Shipping address, order history | Fulfillment & support |
| Payment Data | Tokenized card info (never stored raw) | Transaction processing |
| Device Data | IP address, browser type, OS | Security & fraud prevention |
| Usage Data | Pages visited, click patterns | Site optimization |
| Age Verification | DOB confirmation, consent timestamp | Legal compliance |
How We Use Your Data
Your information is used exclusively to operate, maintain, and improve our services. Specific uses include:
- Processing and fulfilling your orders
- Sending order confirmations and shipping updates
- Verifying your age as required by applicable law
- Detecting and preventing fraudulent transactions
- Responding to support requests and inquiries
- Analyzing site usage to improve user experience
- Sending promotional communications (only with your consent)
Security
We implement industry-standard security measures including SSL/TLS encryption for all data in transit, hashed and salted password storage, tokenized payment handling, and regular security audits. No method of transmission over the internet is 100% secure — we cannot guarantee absolute security, but we take every practical precaution.
Your Rights
Depending on your jurisdiction you may have rights including: access to your data, correction of inaccurate data, deletion of your account and associated data, data portability, and withdrawal of consent for marketing communications.
California residents have additional rights under the CCPA, including the right to know what personal information is collected and the right to opt out of any future sale of personal information (though we do not sell it).
To exercise any of these rights, contact us through the support chat or our contact page.
Contact
For privacy-related questions or requests, contact us via live chat on xotics.shop or through our contact page. We respond to all privacy requests within 5 business days.